How to contact us:

By telephone or email

 You can reach us by telephone:

  • Monday from 10 a.m. to 5 p.m.
  • Tuesday, Thursday and Friday from 10 a.m. to 3 p.m.
  • Wednesday from 10 a.m. to 6 p.m.


You may also leave a message on our answering machine. Messages will be picked up between Monday and Friday.

Telephone: +49 (0)30 4406373 or +49 (0)30 4406374
Fax: +49 (0)30 4406375

in person counseling and advice

Please make an appointment in advance if you would like to speak to one of our staff members in person. This is necessary because our social worker is not always in the office, and also in case we need to organise language mediation.

drop in sessions (no appointment necessary)

A drop in session is held every Wednesday (except bank holidays) from 3 p.m. to 6 p.m. during which counseling is available to women/transgender individuals from South-East Asia. Language mediators for Thai and Tagalog are present. It is also possible to access services in the English language.

A female lawyer with expertise in residency law is also present.